Effect of Digital Transformation on Company Operational Efficiency

Abstract

Technology has a combinatorial effect that accelerates advancement in a variety of corporate and social contexts. Customer Experience, Company Operations, and Business Models are the three primary ways in which digital transformation has affected enterprises. This study intends to examine the impact of digital transformation on the operational efficiency of the business. This study employed a quantitative methodology. In Bekasi, 96 managers of enterprises in the manufacturing industry were surveyed to collect data. Using a questionnaire created specifically for this study, measurements were taken and evaluated using multiple linear regression. The findings of the study indicate that digital transformation has a substantial impact on the operational efficiency of the business. This indicates that organizations who actively utilize digital technologies might increase operational efficiency and, consequently, company performance as a whole.